Coaching with Valuable Feedback and Managing Difficult Conversations


  • Jun 05, 2024 08:00 AM – 04:00 PM


  • 4100 Westown Pkwy
  • West Des Moines, IA 50266
Fee Type of Fee
$399 /Person - MBI Members
$500 /Person - Non-Members

Presenter: ATW Training Solutions - Urbandale, IA 

One of the most important responsibilities of managers and supervisors is to provide employees frequent, straightforward, and timely feedback and coaching for a clear understanding of how performance is viewed and of any improvements needed. Unfortunately, many managers provide little feedback and coaching, or do so only during formal performance reviews. In this course, participants learn how both feedback and coaching are used ongoing to reinforce good performance and to redirect poor performance. A simple feedback and coaching model is presented for participants to practice powerful feedback and coaching skills, and to plan how to apply the approach to a real work situation.

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone. In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

Master Builder Designation: Leadership - 4 credits | Ethics - 3 credits